For Shipping costs to other Countries, please contact our customer support team.
We deliver standard parcels via DHL, and large deliveries are shipped via freight forwarding.
In general, articles that are marked as “In stock” leave our warehouse within 24 hours.
If an article is not in stock, the expected time until restocking is displayed underneath the price in the shop.
Unfortunately we cannot influence this time frame, since these are the delivery times of the manufacturers. If delays occur, you will of course be informed about the current status of your order.
If your order is placed before 3 p.m., products that are in stock and can be shipped via DHL will be sent to shipping on the same day. For products that are not immediately available, the predicted delivery date is displayed under the price.
When you place your order, you will be informed by email of the predicted delivery date.
Batteries are often included with devices such as remotes or clocks.
They may also be permanently integrated into the devices themselves.
We are obliged to point out the following in connection with the distribution of these batteries or rechargeable batteries according to the Battery Law(BattG):
Batteries and rechargeable batteries do not belong in the household waste and may not be disposed of in this manner.
Rather you as end users are legally to return old batteries to ensure the proper disposal of old batteries.
You can either send the batteries back to us with sufficient postage or return them directly at our shipping center at the following address free of charge:
Münchner Straße 40 (Building E),
D - 30855 Langenhagen
Our obligation is exclusively limited to those batteries that you received by us as additional accessories while purchasing a product out of our assortment.
Batteries are marked with a symbol of a "crossed-out rubbish bin" (see image below).
Batteries with more than 0,0005% quicksilver by mass, more than 0.002% cadmium by mass or more than 0.004% lead by mass, have the appropriate elements marked under the trash can symbol on every battery – “Cd” stands for cadmium”, “Pb” for lead and “Hg” for quicksilver. Suggestions for lithium batteries / accumulators: When returning lithium batteries or accumulators, we kindly ask you to insulate the contact surfaces (marked with + and -) of the batteries with tape or similar, in order to avoid any risk of fire.
According to the Electrical and Electronic Equipment Act (ElektroG), as of March 2006 old devices may no longer be disposed of as household waste.
The regulation concerns all electronic and electrical equipment, no matter how old it is. Bulbs, fluorescent tubes and energy-saving lamps are also included. These devices are recognisable by the symbol of a “crossed-out rubbish bin" (see image above).
The symbol is on the devices or the packaging.
The devices can be returned free of cost to cities and municipalities. The returns can be made at collection points, or sometimes a pickup is even offered. Usually already existing collection systems (e.g. recycling centres) are used.
CFLs (compact fluorescent lamps), fluorescent lamps and halogen
bulbs contain a very small amount of mercury.
These lamps are however not dangerous under normal use.
If such a lamp breaks, please keep in mind the following steps:
For carpets, use a vacuum cleaner and dispose of the vacuum bag afterwards. - Collect the glass pieces and lamp remnants in a sealable container (such as a jar or plastic bag).
Dispose of the closed container at the local waste disposal centre.
How to avoid breaking lamps:
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The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped internationally may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Connox has no control over these charges, nor can Connox predict what they may be.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier or customs office upon upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it.
According to the regulation of the Packaging Ordinance, Connox is obliged to take back and ensure the reuse of disposal of all product packaging that doesn’t carry the symbol of a comprehensive disposal system (e.g. „green point” of Germany).Please contact Connox if there are many questions about returning such packaging:
D - 30159 Hanover
Telephone: +31 204 990 164
Connox will then suggest a municipal collection place or a disposal company near you that will accept the packaging for free.If this is not possible, the customer has the possibility to send the packaging back to Connox free of charge.
Münchner Straße 40 (Gebäude E)
D -30855 Langenhagen
The packaging will be reused by Connox or disposed of in accordance with the regulations.